What delivery options are available?
Standard Delivery
Most orders are shipped from our fulfillment center in Dallas, Tx. to arrive within five business days from receipt of your order.
Expedited Delivery
For an additional fee per ship to address, we can expedite delivery to most destinations. (Orders received by noon Central time generally arrive in one or two business days.) This service is not available for some oversize items , items shipped directly from our supplier or special order items.
Special conditions sometimes apply to the delivery of oversize items or merchandise shipped directly from the supplier. You will find clarification of the shipping methods and times noted during the order checkout process.
When special shipping and processing conditions apply to a purchase, how can I estimate the arrival date?
Oversize items typically take longer to deliver and sometimes require special treatment, such as our White Glove Delivery. Special order items (e.g. veils) are made-to-order and thus require additional time to account for production and delivery. If special shipping and processing conditions applies to an item, you will find clarification of the shipping methods and times noted with the product description, as well as in your shopping basket once the item is added.
What is White Glove Delivery?
White Glove Delivery (required for items such as our Serta mattresses) is a special level of delivery whereby we will call you in advance to schedule a delivery time. Upon delivery of your order we will carry the item into your home, unpack and inspect it, perform simple assembly and dispose of all packaging material. The charge for this service is listed in parentheses after the item's price. For further information, call 1-877 WED VERA, anytime, seven days a week.
How are shipping and processing charges calculated?
Our shipping and processing charge is based on the expected weight and size of the order. Shipping and handling is calculated for each delivery address listed in an order.
Can an order be shipped to a foreign country?
At present, we ship only within the continental United States. The ability to ship to international addresses will be available in the future.
Can an order be shipped to an APO/FPO address?
At present, we cannot ship to APO or FPO addresses. The ability to ship to APO and FPO addresses will be available in the future.
Can I place an order from a foreign country?
Yes, orders can be placed using credit cards with a foreign billing address. However, we do not ship to foreign addresses.
Will you hold an order and ship it at a later date?
In an effort to promptly prepare and ship orders placed with Vera Wang on Weddings, orders are shipped immediately upon being placed. Exceptions exist in the case of orders placed as registry gifts for which the Registrants (bride and groom) have expressly stated that they wish for all of their gifts to be shipped on a future date.
Return Policy
What is Vera Wang on Weddings' return policy?
If for some reason you must return your order, please do so by calling 1-877 WED VERA. Our service representatives will inform you of your options and assist you with your return.
How do I return an item when I no longer have the return instructions?
We make every effort to simplify the return process. Please call 1-877 WED VERA for detailed instructions.
Purchasing
Can I ship to multiple addresses from a single order?
Yes. You can designate multiple recipients during the course of your shopping experience – and even include items from our Wedding Registry. At checkout, you will be prompted to enter a shipping address for each recipient. If you have an account with Vera Wang on Weddings, you can save the recipients' addresses to expedite future transactions.
What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, and American Express credit cards.
How can I be sure that an item is in stock?
As you shop, we will let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we will tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you've made your purchase, we will notify you by email.
How can I check the status of an order placed online?
If you provide your email address when placing your order, we will notify you once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check its shipping status online 24 hours after the order was placed by entering your order number and the zip code of your billing address. Or call 1-877 WED VERA, anytime, seven days a week to speak with a service representative to discuss your order’s status.
Will you confirm receipt of my online order?
If you provide your email address when placing your order, you will receive a confirmation message as soon as your order has been successfully received into our system.
How is sales tax calculated?
Sales tax is applied based on the local and state tax rules applicable to the various item(s) in your order.
What is California Proposition 65, and how does it apply to the items you sell?
All of our dinnerware, glassware and other items used for serving food are tested to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium.
Like most fine crystal glasses, some of our Riedel glassware is made using lead. In accordance with Proposition 65, we issue the following warning to our California customers: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."
In accordance with Proposition 65, when a ceramic glaze meets FDA standards but fails to meet the standards of Proposition 65, we issue the following warning to our California customers: "The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm." If the interior or pouring lip of a serving vessel is finished with a glaze that contains lead, we issue the following warning: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."
Can Vera Wang on Weddings assist my company with gift-giving and large orders?
Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please call 1-877 WED VERA to speak with a sales associate or email us at info@verawangonweddings.com if you would like more information.
How can I change or cancel my order?
To make a change or cancel your order, please contact Customer Service at 1-877 WED VERA.
Can I save items in my shopping basket for purchase at a later date?
Yes. Items placed in your shopping basket and not purchased immediately will remain there for 30 days. Your saved shopping basket is accessible only via the computer that created it, unless you were logged into your Vera Wang on Weddings account when items were added to your basket. You can access your saved shopping cart by logging back into your account on any computer for 30 days.
In order to add items to my saved shopping basket, do I need to sign in?
If you're using the same computer, you will not have to sign in. But in order to gain access from a different computer, you must first log into your Vera Wang on Weddings account.
Why is my saved shopping basket empty?
After 30 days, we remove any items saved in your shopping basket.
Why has the price of an item in my saved shopping basket changed from when I selected it?
Prices are subject to change due to temporary reductions as well as permanent increases. The current prices of items in your cart represent the price you will be charged.
Is the credit card information I submit secure?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. When processing your order, we transmit the entire credit card number to the appropriate credit card company. Please remember that it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
What is the credit card verification number?
This number which is printed on your card provides a safeguard when a purchase is made using your credit card. For Visa and MasterCard, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
Will Vera Wang on Weddings sell or rent my email address information to other companies?
We will not sell or rent your email address information to any other companies. We use the personally identifiable information you provide for internal purposes, such as: confirming and tracking your order, subscription or registration; analyzing trends and statistics; informing you of our new products, services and offers, etc.
What is Vera Wang on Weddings' privacy policy?
Vera Wang on Weddings supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." By honoring these restraints, we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers' requests not to share their information with other marketers and (3) honor customers' requests not to receive mail, telephone or other solicitations from Vera Wang on Weddings.
Do gift-givers need a password to access a gift registry online?
To ensure their privacy, some registrants require their family and friends to use a gift-giver password. If you select this option, you must advise your guests of the password. You may also choose not to include your name or mailing address on your registry.
How does Vera Wang on Weddings protect a registrant's privacy online?
Your own password is required for creating or managing your registry. Your name(s) and the date and locale of the event are the only personal information provided to registry guests. Our access options include no guest access online, access by a password you provide to your guests, and full online access without a password.
Will a gift registrant's personal information (address, telephone numbers, ship-to address, etc.) appear on the Internet site?
No. Only registrant names, event type, event date, city and state will be published. All ship-to addresses are secured within our system. Gifts are automatically shipped to the designated address before and after the event, unless otherwise specified by the gift-giver.
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